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Tropic Treasure Store, Inc.
231 Manor Ridge Dr
Matthews, NC 28105
United States
Please take a look at our most frequently asked
questions below. If your question is not answered here, please email
us. Our policy is to respond to customer emails within 1 - 2
business days.
Would
you send me a catalog?
How
long does it take for me to receive my order?
Can
I call in my order instead of ordering over the internet?
Can
I pay by check?
What
credit cards do you accept?
Do
you accept PayPal?
Can
you ship my order Overnight or 2nd Day?
Is
your site secure?
What
are your policies on returns and cancellations?
Do
you accept international orders?
What's
the best way to contact you?
Do
you offer FREE Imprint on your products?
How
long does it take for me to receive my order?
Many items are shipped within a day or two, however,
some items are special ordered and may take 7 - 14 days to arrive.
Can
I call in my order instead of ordering over the internet?
Yes, please call 704 236 5161 between the hours of 9 am - 8 pm
Monday - Sunday.
Can
I pay with a check or fax in my order?
Yes, for details on how to pay by check, money order or fax please
see our Payment Options page.
What
credit cards do you accept?
We accept Mastercard, Visa, American Express & Discover.
For more details, please see our Payment Options
page.
Do
you accept PayPal?
Yes, while checking out, you will see a Pay Pal link.
Would
you send me a catalog?
Sorry, we do not have a mail order catalog at this time.
The web site is our catalog.
Can
you ship my order Overnight or 2nd Day?
We offer Priority and Standard shipping. Please see "How
long does it take to receive my order" above.
*If your item is in stock - we can ship next day
air or 2 day guaranteed delivery. Please call
us for pricing.
Is your site secure?
Tropic Treasure Store, Inc. goes to great lengths to provide our
shoppers with maximum internet security.
Our web site is secured with SSL ("Secure Socket
Layer") which means any information you type in to our web site is
encrypted so no one else can see it.
While checking out, you will see a little yellow lock pictured at
the bottom right hand corner of your screen - this is evidence of the
SSL.
Please
note: you will not see the little yellow lock at the bottom right hand
corner of the screen UNTIL you are actually checking out. While
you are browsing the site there is no need for security (encryption).
Once you have added all your items to your shopping cart, you will click
on a button that says, "Secure Check-Out". At that time,
you will be brought to a secure page where you can type in your
information.
Additionally,
no credit card information is recorded on our web server or transmitted
to us via email. Therefore, we have no credit card
information stored in our office computers.
We
have never had a breach in web site security.
*For
details on web site security for this site, please see our Secure
Site! page.
What
are your policies on returns and cancellations?
Cancellations
If you would like to cancel an order, please email
us and we will give you a full
refund if your order has not already been shipped. If an order has
already been shipped, we cannot cancel it.
To cancel a "Mail In Check or
Money Order" invoice, simply don't send in the payment.
Checks/Money Order invoices are filed until payment is received.
Returns
If you are dissatisfied with your purchase, contact us within 5 days
of receiving it and we will refund your money minus the cost of shipping
(some exceptions apply - our Custom Metal Artwork & Triple Tier
Pilings - see below). The item or items must be returned to us within 21 days
of customer receipt of order. Please email
us before returning the merchandise so we can issue a Return
Authorization Number and give you instructions. We cannot
reimburse for the original shipping charges or the shipping cost to send
an order back to us. There is a 15% restocking fee.
*Refund for our Metal Artwork can only
be given if the item arrives damaged
*Triple Tier Pilings - customer is responsible for return shipping cost
& there is a 25% restocking fee. We can not refund the original
shipping charge
Damaged Merchandise
If you receive an item that is damaged, email
us within 3 business days and we will replace it with the
identical product at no charge.
Do
you accept international orders?
Yes, for details please see our page on international
orders
What's
the best way to contact you?
The best way to contact us is to email
us.We respond to customer emails within 1 business day.
During busy seasons such as Christmas, response time is 1 - 2 business
days. You may also call us at 704 236 5161 between the hours of 9
am - 8 pm Monday - Sunday.
Do
you offer FREE Imprint on your products?
Yes, we offer FREE Imprint on many of our products! There is a
product quantity minimum, call for details.
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